12 ph Privacy Policy

What Information We Collect

When you register an account on 12 ph, we collect personal information that is necessary to verify your identity and provide you with a safe and compliant gaming experience. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a government-issued identification document as part of our Know Your Customer (KYC) process, which is required under Philippine gaming regulations. When you make deposits or withdrawals, we collect payment-related information such as your GCash account details or local bank account number, though we do not store full card or banking credentials on our servers. We may also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

How We Use Your Information

The personal information you provide is used primarily to operate and manage your account on the 12 ph platform. This includes processing your deposits and withdrawals, verifying your identity in line with Philippine regulatory requirements, and communicating with you about your account activity. We use your contact details to send you important account notifications, security alerts, and responses to any support requests you submit. Your gaming activity data is used internally to monitor for responsible gaming concerns and to ensure compliance with platform rules as outlined in our Terms and Conditions. We do not use your personal information to build marketing profiles or sell data to advertising networks. Aggregated and anonymised data may be used for internal analytics to improve platform performance, but this data cannot be used to identify you individually. Any new use of your personal information beyond what is described here will require your explicit consent before it takes effect.

Sharing and Disclosure of Data

12 ph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their specific function. All third-party service providers are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We may also be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts where we are legally obligated to do so, such as in response to a valid court order or a request from the Philippine Amusement and Gaming Corporation (PAGCOR). In the event of a fraud investigation or suspected breach of our platform rules, relevant account data may be shared with the appropriate authorities. We will always aim to notify you of any such disclosure where we are legally permitted to do so. Your data will never be transferred to jurisdictions that do not provide an adequate level of data protection without your prior consent.

Data Storage and Security

All personal data collected by 12 ph is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption protocols to protect data both in transit and at rest, ensuring that your information is not accessible to unauthorised parties. Access controls, audit logs, and regular security reviews are in place to maintain the integrity of our data storage systems. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or regulatory obligations. If you request the deletion of your account, we will remove your personal data from our active systems within a reasonable timeframe, subject to any legal retention requirements that may apply. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. You are also encouraged to protect your own account by using a strong, unique password and by not sharing your login credentials with anyone.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding the personal information that 12 ph holds about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. If you wish to object to the processing of your data for a particular purpose, or to request that your data be deleted where there is no longer a legitimate reason for us to retain it, you may submit a request through the support contact details provided on the platform. We will respond to all data subject requests within a reasonable timeframe and in accordance with our legal obligations. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data rights have been violated. We take all such requests seriously and are committed to resolving any concerns promptly and transparently.

Cookies and Tracking Technologies

The 12 ph platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for the platform to operate and cannot be disabled, as they are necessary for functions such as maintaining your login session and processing transactions securely. We may also use analytical cookies to understand how users navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or tracking pixels that share your behaviour data with external advertising networks. Any cookies used by our payment processing partners are governed by their own privacy policies, and we recommend reviewing those policies if you have specific concerns. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.